Terms and Conditions

Last updated: March 30, 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://funeralorderofservice.co.uk website (the “Service”) operated by Funeral Order Of Service Printing (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Funeral Order Of Service Printing and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Funeral Order Of Service Printing.

Funeral Order Of Service Printing has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Funeral Order Of Service Printing shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

PAYMENT & PAYMENT CHARGES

Bank transfers incur no extra charge. (free)
Debit card payments through our website or our online payment link system, incur no extra charge. (free)

Funeralorderofservice.co.uk do not offer credit terms. We are strictly pro forma based, and all orders are processed for payment at the time of order.

Printing will not begin until payment has been received.

Failure to make payment on time will delay the progression of your order with Funeralorderofservice.co.uk.

To meet your turnaround, payment must be received by 3PM on the day of order.

TURNAROUND & DELIVERY EXPECTATIONS:

Your printed materials will be dispatched for delivery on the last production day based on the quoted turnaround times on our website.

We offer a standard, express and life saver production service.

Funeralorderofservice.co.uk will use all reasonable efforts to deliver work on time, but any delivery day specified is an estimate and no liability is accepted for any loss arising from delay in production or error in the delivery of the goods.

Funeralorderofservice.co.uk do not directly deliver locally or nationally.
Funeralorderofservice.co.uk use a trusted courier network in order to offer a delivery service to its clients.
No liability will be accepted by Funeralorderofservice.co.uk for late delivery of an order(s) as a result of a 3rd party courier service.

PRINT QUALITY & REPRODUCTION:

Slight colour variations are inherent within the printing process for file(s) you supply.

You must accept that computer hardware set-ups and graphics packages are such that we cannot guarantee that the product colours will match those displayed on your monitor, tablet or phone screen.

Due to the nature of the printing process, we will not guarantee an exact match in colour or texture between the printed results, a proof, a reprint or existing copy supplied by us, or a 3rd party.

Due to Ink tolerances involved in the four-colour printing process, a slight variance in the finished printed colour is inevitable.

Pantone spot colour matches cannot be produced using the four-colour process.
Pantone colours will be converted to CMYK. Please request a proof if you need clarification.

PROOFING & ARTWORK:

Our proofing process will convert all your fonts to paths / curves / outlines.
Our proofing process will convert any Pantone colour to the nearest CMYK match.
Our proofing process will convert any RGB images or objects to CMYK.
Our proofing process will flatten any transparency it sees as a threat to the finished product.
Our proofing process will downsize the resolution of any image above 450DPI to 450DPI.

The proof file we supply back will be the file we use to print your order(s)
When you sign off the supplied proof you are entering into an agreement that you have checked the file based on all of the above proofing processes our system will apply.
Funeralorderofservice.co.uk does not offer a spell or grammar check service.

PAPER QUALITY:

Funeralorderofservice.co.uk cannot give a guarantee of the paper quality regarding what was printed in the past or a sample that was sent to you.
Funeralorderofservice.co.uk use differently sourced paper mills and merchants and as a result supplier to supplier’s paper may vary regarding smoothness, roughness, colour, grain, & weight.

FINISHING:

Funeralorderofservice.co.uk only use the very best machinery and skilled staff for its production, however there still has be tolerance for cutting, folding and booklet making.

DAMAGES & SHORTAGES:

If an order(s) arrives damaged or short on quantity, Funeralorderofservice.co.uk will investigate with the delivery service supplier (courier) and resolve any damaged or missing items by all means necessary.

Funeralorderofservice.co.uk will do this in the quickest time possible, however no liability will be accepted by Funeralorderofservice.co.uk for a damaged or short order as a result of a 3rd party courier service.

Boxes received damaged by courier must be noted on the courier’s delivery note and Funeralorderofservice.co.uk must be informed within 2hrs of the delivery, to allow us to lodge a complaint with the courier.

QUOTES, ESTIMATES & PRICE MATCH:

Any quote supplied by Funeralorderofservice.co.uk is valid for 28 days only.
After this time, a revaluation of the order(s) may be necessary.

Only a quote supplied by email to your registered email address will be honoured by Funeralorderofservice.co.uk.
Funeralorderofservice.co.uk will not honour any quote or estimate given in any other form than email.

Funeralorderofservice.co.uk do not offer a price match service.

CANCELATION(S)

Once your proof has been approved and your payment has been made, we have a very short window in which to change or cancel an order.
Cancellation will be advised on a job by job basis. If no plates or tile ups have been made then we can cancel the order(s)
Unfortunately, if plates have been made and a slot within our production has be allocated, then the order(s) cannot be cancelled.

If an order can be cancelled:
You can supply new artwork or claim a credit note for a future order.

If an order cannot be cancelled:

There will be no option to supply new artwork and no credit note will be given.
We will not offer a part credit note.
We will not offer a discount in kind.
We will not offer any discount (full or part) towards any future order.

RISK:

Once your order has been dispatched Funeralorderofservice.co.uk accept no responsibility for injury, harm caused or even loss of life as a result of a product supplied to you or your client.

COMPLAINTS:

Funeralorderofservice.co.uk is a reasonable and responsible supplier and takes the quality of its work very seriously.
Should you have a complaint regarding an order(s) Funeralorderofservice.co.uk have supplied, then please make us aware in writing within 72 hours of receiving your order(s)

To validate your claim, we may require images and samples of the faulty product(s)

If you go on to use the order while we validate your complaint, Funeralorderofservice.co.uk will only credit note or replace the remaining part of the order(s).

Based on your complaint being valid, we will offer 1 of the following:

A full credit note & the collection in full of the first order(s)
A part credit note & part collection of the first order(s)

Funeralorderofservice.co.uk will require a maximum of 72 hours to investigate and validate your complaint.
On validation of your complaint, Funeralorderofservice.co.uk will require further time in order to print, part print or issue you a credit note for your order(s)

FORCE MAJEURE:

We will not be held responsible for failure or delay in the carrying out of our obligations due to any cause outside our reasonable control.

We shall be entitled by notice to terminate the order(s) in whole or in part without incurring any liability whatsoever.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.